Frequently Asked Questions

Delivery times vary by destination and service type. Express shipping typically takes 3-5 business days, while standard shipping takes 7-14 business days. We provide real-time tracking so you can monitor your shipment progress.

Prohibited items include hazardous materials, weapons, perishable goods, and items restricted by destination country laws. We provide a complete list of restricted items during the booking process.

Yes, we offer door-to-door delivery service to most destinations worldwide. Our team handles pickup from your location and delivers directly to the recipient address, including customs clearance.

Customs duties and taxes are typically paid by the recipient unless otherwise arranged. We can provide duty and tax estimates before shipping and offer prepaid duty services for select destinations.

Required documents include commercial invoice, packing list, and declaration forms. Additional documents may be needed depending on the item type and destination country requirements.

Shipping costs are calculated based on package weight, dimensions, destination, and service type. We use volumetric weight calculation to ensure fair pricing. Get an instant quote using our shipping calculator.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, bank transfers, and digital wallets. Payment is processed securely through encrypted channels.

Yes, we provide comprehensive shipping insurance to protect your valuable items. Insurance coverage is available up to $10,000 per shipment with competitive rates based on declared value.

Track your shipment using our online tracking system with your tracking number. You will receive real-time updates via email and SMS notifications at key delivery milestones.

In the rare event of loss or damage, contact our support team immediately. We will investigate and provide compensation based on declared value and insurance coverage. Our claims process is fast and transparent.